Studio Policies

Heartwood Pilates is a small, welcoming studio with intentionally limited class sizes. These policies help the studio run smoothly and ensure that everyone has the best possible experience. Thank you for taking a moment to review them.

RESERVATIONS

Advance registration is required for all classes and private sessions. Please use Momence, our online scheduling system, to reserve and manage your bookings.

New clients wishing to join Reformer or Equipment classes must have prior Pilates equipment experience, complete the Intro to Pilates Series, or schedule a Private Session so we can determine the most appropriate place to begin.

Have a question or aren't sure which class is right for you? Please get in touch. Studio business hours are Monday–Friday, 8am–6pm.

CANCELLATIONS

Heartwood Pilates has a 24-hour cancellation policy for classes and private sessions.

Cancellations made at least 24 hours before the scheduled start time will be credited back to your package or account. Cancellations made within 24 hours of the start time, as well as no-shows, will result in the loss of that class or session.

Please manage cancellations through Momence whenever possible.

Because Heartwood is a small studio with limited class sizes, advance notice gives another client the opportunity to use your reserved space. Thank you for understanding.

WAITLISTS

If a class is full, you are welcome to join the waitlist. When a space becomes available, clients will be added automatically in the order they joined the waitlist.

Please make sure your Momence notifications are enabled so you'll know if you've been moved into a class. Once you have been added, the studio cancellation policy applies.

CHECK-IN & STUDIO ETIQUETTE

Please leave shoes, coats, and personal belongings near the studio entrance. Water is welcome in the movement areas.

Please silence cell phones during all classes and private sessions so everyone can enjoy an uninterrupted practice.

PARKING

Street parking is available along NE Broadway and throughout the surrounding neighborhood. During busier times, additional neighborhood parking can often be found along NE 28th and NE Schuyler.

Please allow a few extra minutes for parking so you're ready to begin your session on time.

HEALTH & MEDICAL CONCERNS

Heartwood Pilates provides Pilates, MELT Method®, strength, mobility, and other movement-based fitness instruction. Our services are not a substitute for medical care, physical therapy, diagnosis, or treatment.

If you are experiencing an injury, persistent pain, or have a medical condition that may affect your ability to participate safely, please consult your healthcare provider before participating and let your instructor know about any relevant limitations or concerns.